Last updated: 18 September 2026
Effective date: 18 September 2026
1. Purchases and refund requests
Wrap is operated by One Octet FZCO (registration DMCC197454). Paddle is our merchant of record. Purchases through Paddle are covered by its Refund Policy and applicable consumer law.
Request a refund using the support link in your receipt or Paddle customer support. For product issues, contact contact@wrap-video.ai with your account email and transaction reference. Do not send card details.
Mandatory withdrawal and refund rights remain unaffected. Any loss of withdrawal rights depends on the legal conditions, including express consent where required; consuming Credits alone is not a blanket waiver. Discretionary refunds are assessed individually. Eligible refunds normally return through the original payment method.
2. Cancel a subscription
Use the billing portal from your Wrap account, the management link in your receipt, or Paddle support. Cancellation stops renewal at the end of the paid period; it does not itself request a refund.
3. Credits and failed generations
PAYG Credits and purchased top-ups do not expire while your account remains open. Cancelling a subscription does not expire those purchased Credits. Monthly subscription Credits expire at the billing-period end; annual subscription Credits accumulate within the paid year and expire at its end.
Failed or blocked generations do not consume Credits. Credits are restored for a generation that fails after being charged. This is a Credit adjustment, not a cash refund. Contact us if a generation was charged incorrectly.
These provisions do not restrict remedies for defective or misdescribed services. See our Terms for the complete service conditions and company address.